One platform.
Unlimited possibilities.
- Unlimited calls and messages: Make unlimited calls and send messages to all networks from your business or personal number.
- Team chat: Chat, create groups, and share files with your team in a secure environment.
- Video meetings: Hold audio and video meetings and organize meetings easily without needing another app.
- Remote work: Work from any device you like, including your phone or computer.
- Call transfer: Transfer customer calls to the right specialist.
- Shared history: Share customer call history and notes with your team so customers never have to explain their issue again.
- Build lasting customer relationships: Connect every repeat call to the same specialist and maintain continuous, consistent relationships with your customers.
- Number masking: Hide employees' personal numbers from customers to ensure security.
- AI knowledge assistant: Answers employees' common questions about company policies and procedures.
- Voicemail: Details of missed calls are sent straight to your email.
- Working hours settings: Each employee manages their own status, such as active, on a break or in a meeting.
- Detailed reports: Track inbound and outbound calls and sent messages by employee and by department.
- Performance monitoring: Monitor each employee's work status and evaluate performance based on real data.
- Detailed call information: Store call recordings, location, categories, and notes for every call.
- Customer data integration: Connect your organization's customer data with internal systems.
- Connects with every system: Integrates with CRM, ERP, and all other types of internal systems.
- Information security: All data is encrypted in transit and at rest, and protected in line with international standards.
- Microsoft Teams integration: Make and receive calls with your CallPro number directly from within Microsoft Teams.
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Smart solutions for your business
Collect your data
Every employee calls and messages from a business number, so customer history stays with your business even when staff change.
Cut your communication costs
Give every employee a number with unlimited calls and messages, and keep phone costs within a fixed fee.
Resolve customer issues in one call
Calls are transferred to the responsible employee along with their details, so customers don't have to explain their issue again.
Work as one team from wherever you are
Combine team chat, video meetings and an AI knowledge base in one app to connect your office and field staff.
Integrates with 100+ systems
We connect businesses and customers intelligently and offer full integration with your internal systems.
Why choose
CallPro Teams?
It helps you deliver closer, faster service to your
customers, your business's greatest asset.
30%
of customers contact specialists directly on their mobile phones.
70%
customers find it easier to reach staff directly by message.
8/10
out of every 10 business calls go directly to a specialist the next time.
60/40
A single specialist receives 60 calls and makes 40 outbound calls a day.
Frequently asked questions
Where can I download the app?
Download the mobile version from the App Store and Play Store, and the desktop version here. here.
Can I call any number from the app?
Yes. With the CallPro Teams app, you can call numbers on all networks from your IP72 number. If an extension of your business landline is also configured, you can choose to call from your landline number too.
What is CallPro Teams, and how is it different from CallPro Voice?
CallPro Teams is a communication platform that combines internal team chat with a work number for every employee. CallPro Voice is a solution for handling calls to your business landline number. With Teams, every employee communicates directly with customers from their own number, and the full history of those interactions is stored centrally with your business.
Does internet speed matter?
Yes. CallPro Teams runs over the internet, so calls may drop on a weak connection. We recommend using it on a stable Wi-Fi or 4G/5G network.
Which devices does it work on, and where do I download the app?
It works on iOS, Android and Huawei smartphones, and there is also a desktop version. Download it from the App Store for iPhone or the Google Play Store for Android phones.
Can it integrate with our internal systems?
Yes. Via API and other methods, it can connect with more than 100 types of systems, including CRM, ERP and Helpdesk. This centralizes customer data in one database and lets you see CRM information right during a call. API and integrations are included in Package 2.
Can I make video calls?
You can create meeting rooms within your organization and make audio and video calls.
Will I be charged extra for calls and messages?
Calls and messages are unlimited, so there are no extra charges no matter how much you use. You can also purchase an additional 30-day shared data package for your organization.
How good is the call quality?
Calls are routed through servers located in Mongolia, so latency is low and quality is high.
How do I update user information?
You can change user information with your own admin rights, or send a request to info@callpro.mn to have it updated.
Which number do employees call from, and who can they call?
Every employee gets an IP72 number. When connected to the internet, they can make unlimited calls and send messages to all mobile and landline networks from this number or your business landline number. If they work where internet access is unreliable, they can receive incoming calls over 2G/3G networks via eSIM or a physical SIM card.
How do I log in to the app?
Every employee registered with your organization receives a one-time code at their work email address. Enter that code on the app's login screen.
Тус үйлчилгээг нэвтрүүлснээр бид хэрэглэгчдийн төлбөрийн мэдээлэл, НӨАТ-ын баримтыг автоматжуулан илгээж байна. Мөн яаралтай гэмтэл саатлын мэдээллийг шуурхай хүргэж байгаа. Ингэснээр илүү ухаалгаар, цаг хэмнэсэн, мэдээлэл солилцох хурд нэмэгдэж байгаа нь хамгийн давуу талтай. Үүнээс онцгойлон дэлгэрэнгүй тайлангаа гаргах, харилцааны түүхээс хайлт хийж мэдээллийг харж байгааг онцолмоор байна.
Гар утасны апп-аасаа ярианы бичлэгээ сонсож, дуудлага шилжүүлж болдог нь харилцагчдын гомдол саналыг шийдвэрлэхэд төвөг удалгүй хариуцсан ажилтантай холбож өгөх цагийг хэмнэдэг. Мөн харилцааны менежерүүд маань өмнө нь энгийн дугаар ашигладаг байхад дэлгэрэнгүй мэдээлэл авахад хүндрэлтэй байдаг байсан бол одоо энэ мэдээллүүдийг нэг тайлан татаад л харах боломжтой болсон. CallPro Teams бүтээгдэхүүн манай үйлчилгээтэй нягт холбогдож, харилцааны менежерүүдийн маань салшгүй нэг хэсэг болсонд баяртай байна.
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