Customer care solutions
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Awareness:
“getting informed”
When sending product and service information to target customers via SMS, easily include a callback number, links, and more in one message
When delivering information via telemarketing or automated calls, add a callback button to help customers get answers to their questions right away
Run activation campaigns with Viber ads to easily deliver rich product information such as detailed text, images, video, and links
By combining CallPro Voice and Text, you can automatically send next-step information via SMS after every inbound call, making things easier for customers.
Consideration: "the customer reaches out to the business"
Give customers multiple ways to reach you. For example: enable customers to call or chat with you directly from your website, and manage social channels such as your Facebook page, Messenger, Instagram, Viber, WhatsApp, and Telegram in one place to respond to customers quickly
Use CallPro Voice to answer every customer call 24/7 without missing one, and preconfigure answers to frequently asked questions in the IVR
See metrics such as total call volume and peak call times in reports, and measure the results of your active marketing campaigns.
Decision: the customer
“make a decision”
Use the automated messaging feature of CallPro Voice and Text to send the necessary message with one click while you're on a call with a customer, so their request is resolved quickly and easily
With CallPro Teams, every specialist can log each customer call, take notes, and review call recordings
Fast teamwork matters in customer service, so share important calls within your team or with colleagues to keep customers satisfied
Using CallPro Voice to collect feedback via voicemail and gather service quality surveys via SMS is a highly effective, easy way to collect real data.
Loyalty: building “loyal customers”
With VIP caller recognition, connect loyal customers directly to their dedicated specialist, let them skip the queue during peak call times, and more
Increase customer satisfaction by regularly sending promotions, news, and important reminders to your regular customers via bulk SMS and telemarketing
Integrate with your in-house CRM to see each customer's past history in a single window and proactively offer next steps.
