Professional training
If your organization needs to build its specialists' skills, Contact us and choose the training that fits your needs.
Training topics
Phone communication skills
Contact center agent skills, customer communication techniques, and handling difficult customers.
Who is a contact center agent?
What do customers want from a contact center?
Customer communication skills
Key considerations when dealing with difficult customers
How to Manage Stress
Identifying stressors, stress reduction techniques, and ways to cope with contact center stress.
What is stress?
Why stress management matters
Techniques to reduce stressors
Contact center stress
Stress factors in the contact center
Time management
Time management techniques, time use, and hands-on practice.
What is time management?
Time management techniques
Time use
Hands-on practice
Workplace communication
Effective communication and ways to achieve your goals through communication.
What is work?
Communication
Achieving goals through communication
Leadership behavior
Organizational behavior, leadership skills and mistakes, and self-assessment.
Self-assessment
What is organizational behavior?
Do behavioral elements matter?
Leadership behavior
Skills and mistakes
Assessment test
Smartphone use
Excessive screen time, digital etiquette, and appropriate use during work hours.
What are excessive screen time and addiction?
Research on smartphone user activity
Appropriate use during work hours and digital etiquette
Training Fees
Fees depend on the number of participants. Training can be held in person or online.
Up to 15 people
300,000 MNT
*VAT not included
In-person / Online training
1-day training
16–30 people
400,000 MNT
*VAT not included
In-person / Online
1-day training
Practical exercises
31–45 people
500,000 MNT
*VAT not included
In-person / Online
1-day training
Practical exercises
