Solutions for Public Sector Communications
Speak with a specialist
One platform.
Unlimited possibilities.
Information center
Classify information center calls by service type, route them to the relevant specialists, and store call history.
AI Voice Agent
Deliver frequently requested information to citizens 24/7 with AI, and log citizens' feedback in the system.
Service quality monitoring
Automatically evaluate every call against your organization's criteria, such as standard greetings and information accuracy, to improve service quality.
AI Call Analytics
Transcribe calls, summarize key content, and classify them into types such as applications, complaints, and feedback.
Message notifications
Quickly deliver pension and benefit reminders, notices, and other information to citizens.
Use cases
Permit and license renewals
Remind citizens by SMS ahead of license expiry dates, and provide information on the renewal process and required documents through the AI Voice Agent.
Social welfare and application intake
The AI Voice Agent answers common questions about eligibility and required documents 24/7 and helps citizens through the application process.
Emergency alerts
Rapidly broadcast urgent information by SMS and automated calls, reaching many people at once.
Appointment booking
Automate service appointment booking and reminders to reduce workload, queues, and wait times.
Citizen feedback and surveys
Run satisfaction surveys by SMS after service, and use call analytics to identify the causes of citizen complaints.
Service quality monitoring
Evaluate all information center calls with AI against your organization's criteria, and automatically detect incorrect information and service standard violations.
Integrates with 100+ systems
We connect businesses and customers intelligently and offer full integration with your internal systems.
