Solutions for Banks and Financial Services
Speak with a specialist.webp)
One platform.
Unlimited possibilities.
Contact center service
Classify inbound calls (VIP, borrower, new customer) and route them to the right specialist by request type.
AI Voice Agent
Answer calls to your business number 24/7 without human involvement, providing loan terms, interest rates, payment reminders, and account information.
Service quality monitoring
Review and score the quality of every call without human involvement. Automatically score greetings and the accuracy of product information against your standards to evaluate service quality.
AI Call Analytics
Transcribe every call, identify its key content, and classify it by type such as loan inquiries, complaints, and payment issues.
Message notifications
Deliver loan payment reminders, transaction and account alerts, new product promotions, and news to many customers at once.
Key benefits
- Protects financial-sector information and customers' personal data to a high standard
- Encrypts all communication channels and data
- Creates role-based access for each employee and logs every action, so you can track who accessed what information and what they changed
- Manage calls, SMS and social chats from every channel on one platform
- See each customer's past history
- Store call recordings and chat history for resolving complaints and disputes and for internal audits
- Track agent wait times, answered and missed calls and service level metrics in real time
- CallPro Voice connects your organization intelligently with customers, supporting sales and growing revenue.
- Understand why customers call and identify recurring issues and the root causes of complaints
- Scale up capacity during peaks such as payday and marketing campaigns
- Add new services and technologies as your needs grow
- No extra hardware needed; go live quickly on cloud infrastructure
- Connects with core banking and CRM systems
- Sends all kinds of automated messages
- Recognizes customer information and routes to the responsible employee
Use cases
Loan application status updates
Send automated SMS notifications at every stage, such as application received, approved, and loan disbursed, keeping customers continuously informed.
Digital onboarding with customer identity verification
Send the required documents and step-by-step instructions by SMS, while the AI Voice Agent and specialists guide customers through each stage
Collections and payment reminders
Send SMS reminders to borrowers with upcoming due dates, and for overdue accounts make simultaneous reminder calls through the AI Voice Agent. This reduces contact center workload and lowers overdue loan balances.
24/7 customer support
The AI Voice Agent answers common questions 24/7 and transfers complex issues to specialists.
Fraud alerts and security notifications
Notify customers immediately by SMS and call when there is a suspicious transaction or a change to account details.
Service quality and internal control
Identify call reasons, review and score service quality, and detect conversations with incorrect product terms or interest rate information or ethical violations.
Integrates with 100+ systems
We connect businesses and customers intelligently and offer full integration with your internal systems.
